Privacy Policy

Information We Collect

Personal Information You Provide

When you interact with Extendetx, we may collect information that you voluntarily provide:

• Name and contact details (email address, phone number)
• Mailing address when you contact us or sign up for educational materials
• Educational background and areas of interest in investment terminology
• Course enrollment information and progress tracking data
• Payment information for course fees (processed securely through third-party providers)
• Communication preferences and feedback you share with us

Automatically Collected Information

Our website collects certain technical data automatically when you visit:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to us
• Date and time of your visits

How We Use Your Information

We use the information we collect for specific purposes that support our educational mission:

Information Sharing and Disclosure

We don't sell your personal information. Period. But we do share data in limited circumstances:

Service Providers

We work with trusted third parties who help us operate our platform. These include payment processors, email service providers, and hosting companies. They can only use your data to perform services on our behalf and are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by Canadian law, court order, or government request. This also applies if we need to protect our rights, investigate fraud, or ensure user safety.

Business Transfers

If Extendetx merges with another organization or undergoes restructuring, your information may transfer to the new entity. We'd notify you before this happens.

Your Privacy Rights Under Canadian Law

PIPEDA gives you specific rights regarding your personal information. Here's what you can do:

To exercise any of these rights, send a written request to [email protected]. We'll verify your identity before processing your request and respond within the timeframes required by Canadian law.

Data Security Measures

We protect your information using industry-standard security practices:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Multi-factor authentication for administrative access
• Incident response procedures for potential breaches

While we take reasonable precautions, no online system is completely secure. We can't guarantee absolute security, but we work continuously to maintain strong protections.

Data Retention and Storage

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by Canadian law.

Retention Periods

• Active student records: Duration of enrollment plus 7 years
• Course completion certificates: Permanent record for verification purposes
• Communication records: 3 years from last interaction
• Financial transaction data: 7 years as required by tax regulations
• Website analytics data: 26 months in aggregated form

After the retention period expires, we securely delete or anonymize your information. You can request earlier deletion, though we may need to retain certain data for legal compliance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze site usage.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly, including security features
• Preference cookies: Remember your settings and choices for future visits
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Marketing cookies: Track your browsing to show relevant content (only with your consent)

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect website functionality.

Third-Party Links and Services

Our website may contain links to external sites or integrate with third-party tools for educational purposes. We're not responsible for the privacy practices of these external services.

Children's Privacy

Extendetx's services are designed for adults interested in learning investment terminology. We don't knowingly collect personal information from anyone under 16 years of age.

If we discover that we've inadvertently collected data from someone under 16, we'll delete it promptly. Parents or guardians who believe their child has provided us with information should contact us immediately.

International Data Transfers

Your information is primarily stored on servers located in Canada. However, some of our service providers may process data outside Canada, including in the United States.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognized under Canadian law. Your data receives protections comparable to those required by PIPEDA.

Changes to This Privacy Policy

We update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by:

• Posting a notice on our homepage for at least 30 days
• Sending an email to registered users at their last known address
• Updating the "Last Updated" date at the top of this policy

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you may close your account or stop using our services.

Filing a Complaint

If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with Canada's Office of the Privacy Commissioner:

However, we'd appreciate the opportunity to address your concerns directly before you contact the Commissioner. Most issues can be resolved through direct communication.